Last Updated: April 5, 2025

1. Return Eligibility
We strive to ensure customer satisfaction. However, we generally do not offer refunds. If your item arrives defective, damaged, or incorrect due to our error, we will work with you to resolve the issue through re-shipment or by including replacement items in your next order.

  • Return Window:

    • United States: 30 days from the date of purchase.

    • Other Countries: Follow local consumer laws (e.g., EU customers retain a 14-day cancellation right under the Cooling-Off Period).

2. Non-Returnable Situations
The following cases do not qualify for re-shipment or replacements:

  • Items with no quality issues (e.g., change of mind, sizing errors).

  • Customer-provided errors (e.g., incorrect shipping address, failure to receive packages).

  • Items damaged after delivery due to mishandling by the customer or third-party carriers.

3. Return Process
To initiate a return or replacement:

  1. Contact us at songmingzhen1@gmail.com within the eligible timeframe. Include order details, photos/videos of the issue, and proof of purchase.

  2. Await approval: We will inspect your claim and notify you via email within 5 business days.

  3. Return address: Approved returns will receive a designated return address via email. Do not ship items without our authorization.

4. Re-Shipment & Replacements

  • If approved, replacements will be shipped at no extra cost, or added to your next order.

  • For EU customers exercising the 14-day Cooling-Off Period, items must be unused, in original packaging, and include proof of purchase.

5. Shipping Responsibilities

  • Customers are responsible for return shipping costs and risks. We recommend using tracked/insured services.

  • No refunds will be issued for lost, delayed, or damaged return packages.

6. Address Errors
We are not liable for packages sent to incorrect addresses provided by the customer. Double-check your shipping details before placing an order.

7. Exceptions
The following items are non-returnable:

  • Perishable goods, intimate/sanitary products, hazardous materials, gift cards, and final sale items.

  • Customized or personalized products unless defective.

8. Contact Us
For questions or to request a return address, email songmingzhen1@gmail.com.